Charge 5: Screen issues

[Hlincoln67]

Screen is completely glitching out- spazzing out white like the screen is damaged. It will work for a solid 2 seconds before it does it. To make it worse, Fitbit’s customer service is one of the worst I have ever dealt with. It took 3 hours to get everything sorted and I had to talk with 6 different individuals. 

[EstuardoFitbit]

Hi there @Hlincoln67, welcome to the Fitbit Community. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps.

I can confirm that our support team were able to manage the issue out and have already provided you with a solution.

If you have any other concerns feel free to contact them back.

[Hlincoln67]

Thanks for the response. Unfortunately, the customer service has ruined my experience with Fitbit. And therefore I will be moving on to a different company in a year.

[EstuardoFitbit]

@Hlincoln67 I apologize for the negative experience with customer service. Your feedback is important to us.

I'd appreciate the chance to regain your trust, but understand if you choose not to do so.

You can always take a look for a new Fitbit device on our official store. 

I wish you well.