Charge 5 keeps restarting itself

[Tonigordon2009]

I'm at a loss... I'm not sure why my Fitbit charge 5 keeps restarting. I put it on the charger hoping that would help and it doesn't. I also tried other things to help but it hasn't helped. Not sure what to do. It's so messed up it's reading the time from hrs ago. Please help!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tonigordon2009. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 keeps restarting itself. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[DennisHOR]

I same case. Today continue to flash Fitbit logo, and i re-charge the watch 1 hour, display full charge logo, but i cannot connect my phone! (1 month 6 time).

[MarreFitbit]

Hi there, @DennisHOR. Thanks for the details provided in your post about the issue with your Charge 5. I understand your concern, I will do my best to help you! 

If you haven't done so yet, please try the following steps in the order listed while your Charge 5 is connected to the charging cable:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[DennisHOR]

I before your message, will completed all reset programme!!!
Now, my charge 5 only re-flash fitbit logo and uncontrol. I will keep in charge Battery