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Charge 5 Shuts Down with Every Vibration

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‎10-02-2024 11:37

‎10-02-2024 11:37

Every time my Charge 5 vibrates for any reason it shuts down completely. I have to connect it to the charger to restart it.

I've tried all the standard suggestions: restarting the watch with the button on the cord, changing the clock face, etc. Nothing helps. 

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‎10-03-2024 11:53

‎10-03-2024 11:53

Hello @joestef 

That's very unusual behavior and one I don't recall seeing before.

Since you've already tried the recommended troubleshooting, the next step would be to contact Support (<-- click link). 

Rieko | N California USA MBG PE

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‎10-04-2024 07:34

In response to RiekoC

‎10-04-2024 07:34

Yep. They all sound related. There is clearly something wrong with the Charge 5 that Fitbit refuses to acknowledge/fix. 

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