Charge 5 Shuts Down with Every Vibration - Fitbit Community

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Charge 5 Shuts Down with Every Vibration

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joestef

5 0 5

Every time my Charge 5 vibrates for any reason it shuts down completely. I have to connect it to the charger to restart it.

I've tried all the standard suggestions: restarting the watch with the button on the cord, changing the clock face, etc. Nothing helps.

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2 REPLIES 2

RiekoC

Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

4866 266 3196

That's very unusual behavior and one I don't recall seeing before.

Since you've already tried the recommended troubleshooting, the next step would be to contact Support (<-- click link).

Rieko | N California USA MBG PE

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joestef

5 0 5

Yep. They all sound related. There is clearly something wrong with the Charge 5 that Fitbit refuses to acknowledge/fix.

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