Charge 5 Since Tuesday not recognizing walks

[Tr0phyW1fe]

• It registered my exercise Monday but the rest of the week nothing. It counts the steps but does not affiliate it with exercise. Says I've only worked out once on Monday. I can see the walks if I click on the steps circle. I've restarted the fitbit. Restarted my phone several times. Logged out and in on the app. Ev n on my website dashboard it says nothing. I noticed Fitbit updated this week. Related??

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Tr0phyW1fe. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the restart procedure of the device and the Fitbit app and you continue to experience the same problem with your steps not showing for your exercise, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[roushjk]

Funny, since a week ago Tuesday, my Charge 5 tracks my exercise with Location Services, Bluetooth, and gps in the exercises all turned off.   Talk about invasion of privacy!

[DavideFitbit]

@roushjk Thank you for sharing your feedback about this. 

Before considering other options, could you please provide a few more details about this problem you mentioned? 

I'll be around. 

[roushjk]

David;  I've been in touch with Fitbit Chat online and have taken some suggestions from others on this forum.  Nothing helps so far.   For the past 2 weeks, my fitbit Charge 5 tracks my walks with a) Location Services turned to "never" for the Fitbit App, with GPS turned off for all the recognized exercises, with GPS turned off for "other" AND with my Bluetooth turned off (Iphone).  

[Tr0phyW1fe]

I've uninstalled and reinstalled the app. Restarted the Fitbit several times as per instructions and it won't automatically record my walks. Immediately after pairing with the app again it automatically recorded one walk but nothing again today.

[DavideFitbit]

@roushjk @Tr0phyW1fe Thank you for your reply and for confirming that you continue to experience the same problem to track your activities. 

If you already tried the restart procedure, I recommend that you continue the communication with the Customer Support team for further assistance with this. They always need to make sure that all troubleshooting options have been exhausted, so make sure to tell them of the steps that you already tried and were not successful. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.