Charge 5 clock face progress bar/disappointed

[Vexxeduser3]

Purchased Fitbit Charge 5 a week back. The biggest mistake I have ever done!

The progress bar on all clock watches does not respond and reflect for calories burnt, distance travelled and step count. However, on all watch faces, heart readings and active zones are reflected perfectly.

How many chat supports I have participated in and numerous emails with screenshots and video. Have done all the troubleshooting suggested by the Customer support.

Have restarted, phone; un-installed Fitbit. Given full permission. Cleared user data on charge 5 and added to Fitbit app again. Nothing seems to work. No replacement, no refund. TOTAL BS product and scammers enjoying with my money. My last resort would be to file an online complaint with Consumer Court including all the chats and the emails, meticulously arranged. Guys if you are reading this. Go for a better brand... charge 5 is not at all ready for the market.

Moderator edit: format

[DavideFitbit]

Hi, thank you for all the details that you've shared about this issue with the clock face progress bar, @Vexxeduser3.

I'm sorry to see that you still haven't received a resolution. Thank you for all the feedback and comments that you've provided. 

I've been informed that you've contacted the Customer Support team again for further assistance with this. In this case, they will let you know how to proceed. Since you already tried all the basic troubleshooting steps that could be provided on the forums, I do recommend that you continue the communication with them so they can provide you with more information about what options are available for you. Click here to get connected

I understand your frustration and appreciate all the feedback that you've shared. 

[JohnFlatlander]

Dear Vexxed:

   Frustrating experience.  I have a newish Charge 5 (got in November) and had some similar problems at the beginning.  Most of the issues have been resolved with the "push the button 3 times" technique.  Still some stuff seemingly not right.  Suggest you count to 10 and take some deep breaths.  These aren't scammers they just have a product that needs some tweaking.  Nowadays most everything is rushed to market without adequate Beta testing.  That's the way it is.

   Also getting English majors to write the manual would help.

Flatlander

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[DavideFitbit]

Thank you for taking the time to share your feedback and experience with the product, @JohnFlatlander.