Charge 5 SpO2 disappeared and says need to install app

[Fujisan54]

Upon waking this morning I noticed that my Health Metrics has gone through what looks like an entirely unnecessary cosmetic change. But the Sp02 now doesn't show and when I tap it, it says that I need to install the Sp02 app, whatever that is. Anyway tapped through to a page that's says Sp02 app not available for my device (Charge 5). Has been absolutely fine up until now with no extra app installed - what does any of this mean? My fitbit is up to date and I use the normal app daily and until now Sp02 has shown every day. Why the change?

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @Fujisan54.

Thanks for the detailed information and keeping your tracker updated. I understand your concern and I'd like to share with you that this issue with the missing SpO2 data was escalated to our team for a thorough investigation.

We don't have any updates at the moment, but I will be sure to share any news on this thread as soon as it becomes available.

[RodCa]

My charge 6 is the same when I got up this morning.  No Spo2 data for last night and the Spo2 app shows not installed and not available. What are you guys doing?

[LizzyFitbit]

Welcome on board, @RodCa.

Thanks for joining this thread, and letting us know about your Charge 6. Let me share with you that our team is aware of this issue, and they're currently working to get it resolved. I'm sorry for the inconvenience it may have caused, and appreciate your feedback. As I mentioned above, I'll update this thread as soon as I receive more information from them.

[Alihedgehog]

This happened with my Charge 5 this morning. I thought it was weird so I came on here to see if it had happened to anyone else.

[Alihedgehog]

Mine now seems fine. In fact the issue had gone later on in the day that I commented.

[MikeC.]

I have been having this problem for almost a month now.  I am still waiting for an answer.  I have uninstalled the fitbit app from my phone, rebooted my phone, reinstalled the fitbit app, went to "Gallery" and installed the Sp02 app.  Still getting nothing.  Still says I need to install the Sp02 app, but that it's not available.  This is getting frustrating.

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.....and yes, I did install the Sp02 app after reinstalling the fitbit app.  But it still says "need to install Sp02 app" anyway.

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Moderator edit - Merged messages

[Alihedgehog]

That's odd, because mine righted itself a day or so after the problem started. Also using Charge 5. I did nothing at all after realising there was no app and finding this post on the forums.

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What SpO2 app?

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Moderator edit - Merged messages

[MikeC.]

Mine says right in the Health metrics, at Sp02, "No Data, App install needed.
Then I tap on the "Battery Charge" on the upper left corner, then tap on "Charge 5", then tap on "Gallery", then tap the "App" tab on the top right and "uninstall Sp02 app"! Then reboot phone, go back to the Sp02 app and install.

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