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Charge 5 - Spare part

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‎04-24-2025 12:10 - last edited on ‎05-04-2025 09:05 by Fitbit Moderator

‎04-24-2025 12:10 - last edited on ‎05-04-2025 09:05 by Fitbit Moderator

The metal plate on the back of my Fitbit keeps falling off. It appears the soft ‘foam’ around the sensors is perishing causing the metal bezel not to fit properly. Does anyone know if this can be replaced? Or consequences if I wear it without the metal plate. Thank you

 

Moderator edit: updated subject for clarity

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‎04-24-2025 13:35

‎04-24-2025 13:35

@Corrèzegirl 

The device is not repairable.

You can contact support to see what options may be available to you.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

View best answer in original post

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2 REPLIES 2

‎04-24-2025 13:35

‎04-24-2025 13:35

@Corrèzegirl 

The device is not repairable.

You can contact support to see what options may be available to you.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎04-25-2025 00:24

In response to gdio53

‎04-25-2025 00:24

That’s a shame! Thank you for taking the time to reply.
Sent from my iPad
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