Charge 5 - Static display

[Bribaker2001]

Bought a new Charge 5 for my wife.  Worked great for 4 days and now only shows a static screen (like old TVs), even after going through the steps for reset and feeling the correct vibration sequence happen.  Does this watch need to be returned?  Help, please!

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Bribaker2001.  

Thank you for sharing that you've been having this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps. 

In this case, since you already tried the restart procedure and you continue to experience the same problem with the display, I recommend that you continue the communication with the Customer Support team so they can let you know how to proceed or what options are available for you. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[Bribaker2001 · Accepted solution]

Update:  I let the watch batter die all the way down to zero.  Plugged it back into the charger and now the screen appears to work as expected.  Issue solved (for now?).

[DavideFitbit]

@Bribaker2001 That's good news, thank you for sharing this update! 😁

Have a great day.