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Charge 5 Still not syncing, not tracking

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‎09-08-2022 08:09 - last edited on ‎09-29-2022 06:33 by Moderator Alum

‎09-08-2022 08:09 - last edited on ‎09-29-2022 06:33 by Moderator Alum

This has only been happening the last 2 or 3 days today has been the worst I lost my whole amazing workout because my Charge 5 won't sync. I've followed all the troubleshooting steps I'm fully up to date on my app firmware. I thought these issues were fixed with Fitbit but again. I would really like to consider a Garmin or iwatch but I'm so invested in Fitbit just wish they were in there updates. I know big company big please your customers should be a concern. I do love my Fitbit. 

 

 

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‎09-29-2022 06:32 - edited ‎09-29-2022 06:33

‎09-29-2022 06:32 - edited ‎09-29-2022 06:33

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @CJHillyard. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Thanks for taking the time to share your feedback and comments about this. 

Davide | Italian and English Community Moderator, Fitbit


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