Charge 5 Stuck on eastern time

[SaraSaxey]

My Charge 5 keeps stopping sending me notifications and I have to re sync almost daily. 

Also stick on Eastern Time after a trip and won't go back to my current time, Mountain Time. Help?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome back to the Fitbit Community forums, @SaraSaxey. 

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5. 

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Regarding the problem with the time, please make sure to turn off the option to Set time zone automatically. You can find all the instructions in this article. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

• On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

Hope this helps, I'll be around.