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Charge 5 heart rate freezing

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‎09-07-2022 07:17 - last edited on ‎09-27-2022 07:41 by Moderator Alum

‎09-07-2022 07:17 - last edited on ‎09-27-2022 07:41 by Moderator Alum

Has anybody experienced a Charge 5 having its heartbeat freez every day since new, only a reset will get it working for another 24 hours

 

 

 

Moderator edit: subject updated for clarity

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‎09-27-2022 07:41 - last edited on ‎12-13-2024 15:49 by Fitbit Moderator

‎09-27-2022 07:41 - last edited on ‎12-13-2024 15:49 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @salvadorferns. 

Thank you for sharing all these details about the issue you've been having with your Charge 5 and for confirming that you already tried the restart procedure many times. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they provided you with more instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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