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Charge 5 Switching Off Too Frequently

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‎04-08-2022 17:58

‎04-08-2022 17:58

Hi All, My Fitbit Charge 5 is 3 months old. Recently it has started switching off itself very frequently although battery life is there. For example yesterday morning it when I got up it was switched off although battery was 79%, I put it on charge, in after noon again it switch off, today morning it was switched off. Although yesterday evening it was charged 100%. What can be the raid l reason ?

 

 

 

 

 

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‎04-13-2022 10:28

‎04-13-2022 10:28

Hi, welcome to the Fitbit Community forums, @KarunBirSingh. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance and it seems they've provided more information about this and some instructions. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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