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Charge 5 Sync & Heart Rate Charge 5

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‎04-19-2022 06:05 - last edited on ‎04-23-2022 11:26 by Moderator Alum

‎04-19-2022 06:05 - last edited on ‎04-23-2022 11:26 by Moderator Alum

my Charge 5 is not turning on Automatically despite the fact I choose “auto” on display.  My Heart Rate is not picking up and my Charge 5 is not syncing with my iphone XR all the time and when it does my Heart state still does Not work.

Is there a Customer Support Phone number?

Only had this for 4months?

 

 

Moderator edit: format

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‎04-23-2022 11:25

‎04-23-2022 11:25

Hi, welcome to the Fitbit Community forums, @Caliwater. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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