Charge 5 Syncing

[Judifer]

Spent a week on vacation away from my computer.  Walked a lot of steps.  When I returned home the steps and distances did not show on my Dashboard when my Charge 5 synced.  Do you have to sync the same day in order to save data on your FitBit?  

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @Judifer. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Fitbit devices can store minute-by-minute data for one week. After 7 days, that data is converted to a daily total, which is stored for an additional 23 days. When you sync your tracker, its data is uploaded to your Fitbit.com Dashboard and securely stored on Fitbit's servers.

Have you experienced any issues to sync your data? If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.