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Charge 5 Will not restart

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‎08-18-2022 09:27 - last edited on ‎08-20-2022 07:40 by Moderator Alum

‎08-18-2022 09:27 - last edited on ‎08-20-2022 07:40 by Moderator Alum

I have tried to update my device several times and will not work.  Then, the screen started to freeze up on me and not respond, now it will not even restart. Help!!

 

 


Moderator edit: subject updated for clarity

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‎08-20-2022 07:39

‎08-20-2022 07:39

Hi, welcome to the Fitbit Community forums, @HJLane. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart procedure. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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