Charge 5 active call notification

[HHM82]

I just got my Charge 5 and it seem that the notifications buzzes when I am in a call to tell me there is an active call. How do I turn this off without turning off all phone notifications? 

Moderator edit: subject updated for clarity + format

[DavideFitbit]

Hi, thank you for your inquiry about the Charge 5 and the active call notification you mentioned, @HHM82.  

Before considering other options, make sure to complete a restart procedure following these steps. If you're still receiving this notification you mentioned, please try to set up your Charge 5 as a new device in the Fitbit account. This has been useful for other users experiencing something similar as well. 

Hope this helps, I'll be around. 

[mikey_pdx]

There's not a setting for that, not that I've found anyway. Not sure how a restart would help. 

There is a Feature Suggestion to disable it - https://community.fitbit.com/t5/Feature-Suggestions/Remove-quot-Active-Call-quot-notification/idi-p/... 

[HHM82]

Thanks. I added to the request to have it removed/disabled. I really don’t need to be told I am on an active call - I already know that.


Sent from my iPhone

[DavideFitbit]

@HHM82 Thank you for taking the time to share all your feedback about this notification you mentioned. Voting for these suggestions and adding your comments is always helpful for the team of developer to continue to track popularity and demand over time. 

Have a great day. 

[Nutchy]

6 months later and FitBit still hasn’t fixed this problem????? How is that possible? This is the single worst product “feature” I’ve ever experienced. I’m in the middle of a call and my watch is buzzing at me every 60sec to tell me I’m on the phone?! 

[mikey_pdx]

The feature request for it only has 40 votes, which I find very surprising. I expected there'd be way more. Also surprised it's in "Reviewed by Moderator" status and not already relegated to "Not Currently Planned".

[Lbaumill]

Yes, just bought this & it’s the first thing I tried to turn off! 

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Please fix this!!!! Ahhhhh so annoying. 

[DavideFitbit]

@mikey_pdx @Lbaumill @Nutchy Thank you for sharing all your feedback about this issue with your Charge 5. 

If you haven't done so already, please make sure that you've tried all the steps suggested here earlier. Even though the option to remove this notification has been shared in the Feature Suggestion board of the Community, if you already tried all the steps provided in the thread earlier and you continue to experience the same problem, I would still recommend that you get in touch with the Customer Support team for further assistance with this.

They will let you know how to proceed or if there are any options available for you. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a great day.