Charge 5 adding steps on app after syncing

[AnnaKru]

My Fitbit Charge 5 is displaying incorrect steps. It suddenly adds several thousand steps, and when I check in the app, there is a mismatch between the main screen and when I double click on the "today" icon. I restarted the watch several times, deleted and added the device in the app, changed clock faces, and the error persists. Any advice would be appreciated. Thx, Anna

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @AnnaKru.

Thank you for letting me know about this situation in regards to the steps shown in app after you sync your Charge 5. I appreciate your efforts to get this improved.

My best recommendation would be checking if mobiletrack is off and turn it off if it is on:

-Tap on your profile picture. If MobileTrack is still enabled, it should be listed under your devices.
- Tap on "MobileTrack" and then on the top right corner, tap on the trash icon and confirm to turn it off.

You can check more information here if needed.