08-16-2022
17:30
- last edited on
09-12-2022
11:56
by
DavideFitbit
08-16-2022
17:30
- last edited on
09-12-2022
11:56
by
DavideFitbit
Starting today, my Charge 5 on Android 13 is only syncing steps. Only basic data. No sleep data, no health metrics, no heart rate history.
This morning it was generating sync errors but those have been resolved. Still not seeing any advanced stats.
09-12-2022
11:54
- last edited on
11-25-2024
04:17
by
MarreFitbit
09-12-2022
11:54
- last edited on
11-25-2024
04:17
by
MarreFitbit
Hi, welcome to the Fitbit Community forums, @Blankblank.
Thank you for the information you've shared about these issues with your metrics.
Before considering other options, please make sure to complete a restart procedure using the charging cable:
In case the problem is related to the app, please follow these additional steps listed here below:
I'll be around.