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Charge 5 won't fully sync

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‎08-15-2022 21:52 - last edited on ‎09-12-2022 12:01 by Moderator Alum

‎08-15-2022 21:52 - last edited on ‎09-12-2022 12:01 by Moderator Alum

I’ve tried every instructions to reset, reboot & restart my Charge 5 and iPhone. Even found out about the button on the USB charge cord and it still doesn’t work. I’ve given 2.5 hrs of my time looking fixes up and trying them. Sync is still incomplete. Help!

 

 

 

Moderator edit: format

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‎09-12-2022 12:00

‎09-12-2022 12:00

Hi, welcome back to the Community forums, @Cincigals. 

 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5 and troubleshooting steps that you already tried.

 

In addition to the restart procedure you mentioned earlier, please let me know if you already tried all the steps listed here to resolve syncing problems. You can also check the compatibility requirements listed here and keep the Fitbit app updated to the latest version available, as this has been useful for other users. 

 

Hope this helps, I'll be around.

Davide | Italian and English Community Moderator, Fitbit


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