Charge 5 band keeps detaching

[MacGyver4th]

I have a new Charge 5 as of a few months ago. I keep having an issue where the band will randomly come off the watch face. I securely reattach it and after a bit, it happens again. 

Anyone else having this issue?

Moderator Edit: Clarified subject

[LizzyFitbit]

@MacGyver4th Welcome to the forums.

Thanks for letting us know about your Charge 5, and your efforts while working on this situation. I'm sorry you're having this experience and just to confirm, have you also reviewed this help article which describes how to secure the band? If that's correct, I'd suggest contacting our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

Have a good one.

[mike5268]

I received a charge 5 for Christmas.  So in the last 3 days that I have worn the charge 5 the band also keeps detaching from the device.  The band has detached 20+ times in last 3 days.  Very poor design

[LizzyFitbit]

Welcome on board, @mike5268.

Thanks for letting me know about your Charge 5, and I'm sorry for the inconvenience that you've experienced with the band. I understand how you're feeling and I went ahead to review your details; however, it seems you already have a case created. I'm glad our Support team is already providing you with assistance and please keep an open communication with them, I'm sure they'll work on this to bring you back on track.

[MacGyver4th]

Does it detach from the same place? Mine detaches from the bottom of the watch face.

[MacGyver4th]

So after contacting Fitbit, they sent me another watch face. It has the same exact design as the old one. I believe the issue is that the small ridge used to move the locking mechanism is proud of the bottom of the watch. It is probably being moved by the watch sliding on the wrist.So after contacting Fitbit, they sent me another watch face. It has the same exact design as the old one. I believe the issue is that the small ridge used to move the locking mechanism is proud of the bottom of the watch. It is probably being moved by the watch sliding on the wrist. On my Charge 3, you needed to press in to remove a band. I'm not sure why they moved away from a working design.