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Charge 5 battery and display issue

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‎07-22-2022 12:50 - last edited on ‎07-23-2022 07:09 by Moderator Alum

‎07-22-2022 12:50 - last edited on ‎07-23-2022 07:09 by Moderator Alum

Encountered battery drained too fast 2 days ago. Was advised by Fitbit support to update firmware and re setup. I have done that but the screen appeared light green in color throughout. Cannot see time and everything. Even performed the 3 pressed of the charging cable button also cannot work. Tried getting back to support but unable to. so so frustrating. my case number is 46162829. can anyone help?

 

 


Moderator edit: subject updated for clarity

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‎07-23-2022 07:08 - last edited on ‎02-12-2024 04:11 by Fitbit Moderator

‎07-23-2022 07:08 - last edited on ‎02-12-2024 04:11 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Ryan4545. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you were able to get in touch with the Customer Support team again for further assistance with this and they've provided you with some instructions. In this case, I recommend that you continue the communication with them and they will let you know how to proceed. 

Davide | Italian and English Community Moderator, Fitbit


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