This began happening last night. My Charge 5 was full at supper time after a charge yesterday and by 10:30 PM, I received an email notification about a low battery. I checked and it was at 1%. I placed on the charger overnight and at 7:00 this morning, it was at 100%. At 3:30 this afternoon, it was back to 1%, so it's going from a full charge to 1% in roughly 6 hours. I have tried everything suggested in the articles - checked for updates, restarted it, turned off background functions (although these are the reasons I chose the Charge 5 in the first place), and nothing is working. Since the most recent charge to 100% (about 2 hours ago), the level is 74% already. Everything was amazing and I was getting a week from a charge prior to yesterday, and at that point, I had everything running except continuous display, which I never have on. What is going on??? This is a pretty new device and should NOT be behaving this way! Anyone at Fitbit have any other suggestions besides the usual that I have tried several times now? ADDENDUM: Since my original post (18 minutes ago), my battery has drained down to 60%!!!!!!! What the heck?
ADDENDUM 2: Obviously, the battery drained to 0 again so I charged it to full at around 11:30PM and put the tracker on overnight. At some point at around 4:00 AM, I checked the tracker and it was completely dead. If this is being caused from a firmware update, this has to be corrected, sooner rather than later. If not and my battery is toast, after only having this Fitbit for not quite 15 months, I expect Fitbit to do something because this is ridiculous!
ADDENDUM 3: Contacted Customer Service about this. Their 'solution' is to offer a discount towards a new device (and only valid for 30 days from now). My Fitbit is only 15 months old.... I find this offer to be completely unacceptable. What's the saying - Fool me once..... I mean, who has 200.00 to toss away every 15 months when this is very clearly an issue on their firmware end of things. This is very upsetting.
