Charge 5 battery draining + loosing time.

[Skybluechris]

Hi my Charge 5 was stuck on a previous days time and data for one day, the battery was also draining at a very fast rate. I restated several times from both the Charge 5 and the charging cable and also deleted and reinstalled the app a few times.

Finally it reset to the correct date and data. But now the Charge 5 is still losing time and battery still draining. I have deleted the Bluetooth connection and reconnected without any improvement. 

The unit was purchased from Argos 21/06/2023, how can I replace?

Cheers Chris P

[Gr4ndp4 · Accepted solution]

Hi, @Skybluechris, welcome to the community, you've had your Charge 5 for 13 months or so and you are just outside Argos warranty. You may still be covered by Fitbit's return and warranty policy provided Argos is an authorised seller. You should reach out to "Customer Support" online or via the help section of the Fitbit app. You will need the details on when, where & who you bought it from if the agent is to process your claim.

I hope this helps.

Cheers

[Skybluechris]

Thanks for your advice.
I have contacted customer service.
Chris
Sent from my iPad