Charge 5 battery draining quickly after the update

[Mistyskunk]

Ever since I applied the latest update on my Charge 5, the battery is draining within a day. Is anyone else having this problem? Is there a fix for this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mistyskunk. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Mistyskunk]

The steps I took based upon my conversation with the support team did not resolve the issue. I put my GPS on "phone" and restarted my Charge 5 as instructed. The issue with the battery drain persists. What else can be done to address this issue?

[MarreFitbit]

@Mistyskunk Thanks for the details provided. As suggested above, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[RiekoC]

Hello & welcome @Mistyskunk 

Sorry to see you're having battery draining issues on your Charge 5.

When this happened to my Charge 5, I did multiple restarts and recharged my device over several days. Doing multiple restarts & recharging seemed to finally get my Charge 5 "unstuck" and the battery back to lasting 6-7 days. Hopefully, doing the same might work for you. 

[Mistyskunk]

Thank you for your advice. I'll try that. Hoping it works for me as well.