Charge 5 battery draining quickly

[Bindhu271]

Don't understand why my Fitbit battery is draining within 3 days.

Any one facing similar problems?

Any solution 

Moderator Edit: Clarified subject

[Conka]

Mine is reducing to less than 24 hours 

[Bindhu271]

Hope someone can post a solution.

I have had this problem with earlier models

[MarreFitbit · Accepted solution]

Hi there, @Bindhu271 @Conka. Welcome to the Fitbit Community Forums. I'm sorry to hear that the battery of your Charge 5 devices are draining quickly. I understand where your concern is coming from. I will do my best to help you with this! 

As a first approach, I'd recommend to follow the recommendations listed in this article to improve or extend battery life.  There are a few features that would make the battery drain faster than usual, even in one day. Some of these features are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 days when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Tracking SpO2 (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

If this doesn't apply to you, another step that has been helpful for other users having battery draining problems is the three pulse restart procedure using the charging cable. Nevertheless, since you mentioned you already tried that, please confirm that you performed the restart as described below:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds to try again.

[RiekoC]

Hello @Bindhu271 & @Conka 

When my Charge 5 battery began to rapidly drop in power, I restarted & recharged my device multiple times over several days. This eventually got my Charge 5 "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.

[Conka]

I've given up with fitbit . I've purchased a galaxy instead . Thanks though

Sent from Outlook for Android<>

[LDcharge2]

I called and they had me change gps now to phone bs dynamic and it’s helped. I only use gps to track walks so just am sure location is on iPhone anyway. However, now my sleep is not syncing. Turned Bluetooth and phone on and off but not helped. Try your gps setting and good luck. 

[Bindhu271]

Thank you for sharing!

Will try that for whatever it's worth

🤞