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Charge 5 battery draining quickly

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‎05-24-2024 07:36 - last edited on ‎05-25-2024 08:30 by Fitbit Moderator

‎05-24-2024 07:36 - last edited on ‎05-25-2024 08:30 by Fitbit Moderator

I followed all the tips, turned off GPS, turned off movement reminders, reset, made sure updates were made, still shortened battery life. Chat asked me to turn off SP02 tracking then contact them back, but that involves changing clocks and that is way beyond me technically. Plus every one I look at isn't for the Charge 5... If I knew which clock face didn't use SP02 and would work on the Charge 5, perhaps I could work it out... Help?

Moderator Edit: Clarified subject

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‎05-25-2024 08:32 - edited ‎05-25-2024 08:32

‎05-25-2024 08:32 - edited ‎05-25-2024 08:32

Hi there, @Christine1596. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is still draining. I understand how annoying this can be, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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