Charge 5 battery draining quickly

[Aussiebec]

I’d like to know why as my device approaches 2 yrs old I cannot rely on it to stay charged or for it to send the low battery email.

I charged it to 100% on Thursday pm and it lasted to today Sunday 1204. It’s done 19k steps. I do not get an email to say battery needs charging. When I do charge I have to restart it or it turns off again.

I've charged it again tonight and again it turned off without notice.

I am so over replacing my devices every 2 years and if I can’t get more than 22mths out of this one, I am done with Fitbit after 10 yrs. It’s darn frustrating and they’re not cheap.


Moderator Edit: Clarified subject

[Shel777 · Accepted solution]

@Aussiebec This seems to be a common problem & they won’t replace mine. I wud go through trouble shooting & contact them quickly for a replacement, as urs will still be under 2yr warranty! 

[MarreFitbit]

Hi there, @Aussiebec. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you followed @Shel777's advice and contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.

[Aussiebec]

Thank you for the suggestion, I did contact support. I followed their advice on charging etc with no change or further troubleshooting I could do.   they are replacing the device for me.