Charge 5 battery draining quickly

[christekm1]

As of 11/15/24 my Fitbit is draining down in just a few hours. For example fully charged at 6am and now down to 75% by 8am… It won’t  make it through the day 😞

Up until 11/15, I would get five sometimes six days of usage out of my Fitbit.

Now it’s only lasting a few hours.

Is this a known issue at Google and do I wait for a fix or is there something I need to do on my end?

Help please?!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @christekm1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Charge 5 is draining quickly. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the following steps:

1. Confirm your Charge 5 has the latest firmware version. For more information please visit How do I update my Fitbit device? and What's changed in the latest Fitbit device update?
2. Check to see if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
3. Let’s try a 3 press restart with your charging cable. For more information please see How do I restart my Fitbit device?

Nonetheless, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).