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Charge 5 battery, heart rate, and step issues

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‎06-05-2023 19:41 - last edited on ‎06-06-2023 04:40 by Fitbit Moderator

‎06-05-2023 19:41 - last edited on ‎06-06-2023 04:40 by Fitbit Moderator

Charge 5 suddenly stopped tracking steps and heart rate. Battery life decreased to less than 4 hours.  Device has been in use for about a year. Tried restarting no change.  Turned heart monitoring on and off. Device has been used about 8 months 

Moderator Edit: Clarified subject

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Accepted Solutions

‎06-06-2023 03:58

‎06-06-2023 03:58

Hi, @61Nancy, welcome to the community, I think your best move will be to talk to "Customer Support" using the chat facility or phone for a prompt response. I recommend before making your call you note the steps you have taken and the results so you can brief the agent clearly & ensure they can quickly bring forward a solution. You may still have the benefit of Fitbit's warranty depending on when & where you bought the device, they will need this information from you.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

View best answer in original post

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2 REPLIES 2

‎06-06-2023 03:58

‎06-06-2023 03:58

Hi, @61Nancy, welcome to the community, I think your best move will be to talk to "Customer Support" using the chat facility or phone for a prompt response. I recommend before making your call you note the steps you have taken and the results so you can brief the agent clearly & ensure they can quickly bring forward a solution. You may still have the benefit of Fitbit's warranty depending on when & where you bought the device, they will need this information from you.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎06-06-2023 16:55

In response to Gr4ndp4

‎06-06-2023 16:55

Thanks for your response. customer Support was very responsive and am confident we will have a resolution soon.

Sent from my iPhone
Best Answer