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Charge 5 battery is draining quickly

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‎03-08-2023 06:52 - last edited on ‎03-09-2023 03:52 by Fitbit Moderator

‎03-08-2023 06:52 - last edited on ‎03-09-2023 03:52 by Fitbit Moderator

I have had my charge 5 for a year now, it worked flawlessly until about a week ago. I charge I to 100% and now it won't even last 4 hours. I've restarted, and cleared data. The one thing I haven't done is a software update. Go in to do that but it's not showing up. What can I do to fix this?

 

Moderator Edit: Clarified subject

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‎03-09-2023 04:03 - edited ‎06-03-2023 11:28

‎03-09-2023 04:03 - edited ‎06-03-2023 11:28

Hi there, @LeePittman. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please confirm that you've restarted your Charge 5 as described below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎03-09-2023 04:03 - edited ‎06-03-2023 11:28

‎03-09-2023 04:03 - edited ‎06-03-2023 11:28

Hi there, @LeePittman. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please confirm that you've restarted your Charge 5 as described below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-09-2023 06:38

In response to MarreFitbit

‎03-09-2023 06:38

Everything you just talked about did not work. I have to charge it every four hours now, why even have this thing, it's useless to me. As far as I'm concerned this was a waste of money.

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‎03-13-2023 17:50

In response to MarreFitbit

‎03-13-2023 17:50

No because I've tried everything you mentioned and still only get a four hour run time. Then charge it for two hours. Then wear it for 4 more hours. Kind of stupid you think. Me what's the point of wearing it. So what did you want me to do? Can I get a new one?

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