help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 battery is draining quickly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2023 12:54 - last edited on ‎03-31-2023 04:18 by Fitbit Moderator

‎03-30-2023 12:54 - last edited on ‎03-31-2023 04:18 by Fitbit Moderator

My charge 5 won’t hold a charge more than 8 hrs. Any suggestions??

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-31-2023 04:20 - edited ‎06-17-2023 11:46

In response to DramaQueenDiva

‎03-31-2023 04:20 - edited ‎06-17-2023 11:46

Hi there, @Ldk46. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @DramaQueenDiva Thanks for moving the post. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please confirm that you've restarted your Charge 5 as described below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-30-2023 13:04

‎03-30-2023 13:04

You posted in the wrong forum. I'll move your post to the Charge 5 forums.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎03-31-2023 04:20 - edited ‎06-17-2023 11:46

In response to DramaQueenDiva

‎03-31-2023 04:20 - edited ‎06-17-2023 11:46

Hi there, @Ldk46. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @DramaQueenDiva Thanks for moving the post. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please confirm that you've restarted your Charge 5 as described below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes