help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 battery is draining too quickly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2023 08:56 - last edited on ‎05-29-2023 11:12 by Fitbit Moderator

‎05-29-2023 08:56 - last edited on ‎05-29-2023 11:12 by Fitbit Moderator

I’ve had my Charge 5 for 8 months and previously owned a Charge 4 for 2 years and never had a problem like this. A few days ago, out of the blue, it started dying rapidly. Yesterday its battery drained from 100% to 0% in under 6 hours. This morning its battery drained from 100% to 20% in under 5 hours. I don’t know what to do; I have GPS and Always Display off, and it works fine it just has a battery problem. I would love to know how I can fix this.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-29-2023 11:14

‎05-29-2023 11:14

Hi there, @Izz14775. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand where your concern is coming from. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎05-29-2023 11:14

‎05-29-2023 11:14

Hi there, @Izz14775. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand where your concern is coming from. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-29-2023 14:18

In response to MarreFitbit

‎05-29-2023 14:18

Happening to my wife's Charge 5.  I followed the above instructions and dies after about 2 hours.   Purchased from Best Buy in Nov, 2022.  What else can I do?

 

Best Answer

‎05-30-2023 08:06 - edited ‎05-30-2023 08:08

In response to Scott265

‎05-30-2023 08:06 - edited ‎05-30-2023 08:08

Hi and welcome to the community forums @Scott265 

Sorry to hear that your wife is having a battery issue with her Charge 5. Thank you for confirming that you've already tried the troubleshooting tips.

When the battery power began to drop very quickly in my Charge 5, doing multiple restarts over a couple of days seemed to fix that issue. I suggest trying that to see if the restarts will clear the issue on your wife's Charge 5. If that doesn't work, then I suggest contacting Fitbit support since her Charge 5 is still under warranty. 

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎07-02-2023 12:31

In response to MarreFitbit

‎07-02-2023 12:31

That didn’t work. No logo appeared. 

Best Answer
0 Votes