Charge 5 battery is draining too quickly

[Lanark26]

My Fitbit does not keep its battery life , I am in a study with umass. I have three months left. How can I be successful in this study if they cannot read my Fitbit?  I’m truly disappointed with Fitbit by reading some of the comments and problems. You knew you having this problem and hasn’t been corrected..  please let me know what my options are so I can be successful in this study.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lanark26. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products into consideration.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

[Lanark26]

Thanks for your response. I will try that.

[MarreFitbit]

@Lanark26 Sure thing! I'll be around if you need further help.