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Charge 5 battery is draining too quickly

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‎03-18-2024 14:58 - last edited on ‎03-19-2024 04:35 by Fitbit Moderator

‎03-18-2024 14:58 - last edited on ‎03-19-2024 04:35 by Fitbit Moderator

The battery on my charge 5 dropped from 62% to 7% in under an hour. This has been an ongoing issue every time I charge it. It's unusable. Has anyone else experienced this and anything I can do to remedy?

Moderator Edit: Clarified subject

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‎03-19-2024 04:47

‎03-19-2024 04:47

Hi there, @Haze7047. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 battery is draining too quickly. I understand where your concern is coming from. We're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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