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Charge 5 battery issues

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‎11-18-2023 18:41 - last edited on ‎11-20-2023 11:38 by Fitbit Moderator

‎11-18-2023 18:41 - last edited on ‎11-20-2023 11:38 by Fitbit Moderator

My Fitbit screen went blank. When I connected to charge, it started charging. When I disconnect the charging cable, the screen goes blank. If I connect the charging cable, it shows 1% charge. Looks like the battery is not able to hold the charge. My Fitbit is still under warranty. Pls tell me how to get it repaired or exchanged in India - I am based in Chennai. Thank you


Moderator Edit: Clarified subject

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‎11-19-2023 06:37

‎11-19-2023 06:37

Hi there, same issue here. My charge 5 turns black screen yesterday unexpectedly, the battery still 80%. I have tried to let it charge for few hours and perform force restart however the device doesn’t appear turn on. 
I purchased this in this year Feb 2023. What can I do?

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