Charge 5 battery issues

[Kdelli]

Anyone else having this issue? As soon as I connect the charge 5 to the charger, the battery level will jump around from low to super high. Say it's at 11%, as soon it hits the charger it jumps to 80%. Disconnect it and reconnect and it's at 50%. I'm getting so frustrated with this device!

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Kdelli 

Sad to hear you're having issues with your Charge 5.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @Kdelli. Welcome to the Fitbit Community Forums. I'm sorry to hear about the battery issues you've been experiencing with your Charge 5. We're here to help! 

I agree with @Talahthas' tips and recommendations. As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions Talahthas shared with you. 

Nevertheless, bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)