Charge 5 battery life

[Poje]

Hello,

i bought a Charge 5 less than a week ago and I am surprised to see that the battery life is draining so fast. It does not last for more than 2 days and a night.

my parameters are set as below:

-screen wake auto

- normal brightness

screen timeout medium

-always on display for measuring the nights 

-heart rate on

-heart zone notif on

-normal vibration

-dynamic gps

i put the night mode on when I go to bed and I use one alarm per day.

i have seen everywhere that the battery last between 5 days and a week that is very disappointing and I am under the impression that my device is faulty.

Moderator edit: format

[robert_bloor]

Best of luck. I ran into the same issue after running the EDA scan. Fitbit support is palming me off with the iphone App was outdated, just used a later one and no difference Think I need to throw the device out and find a different provided. My advice to anyone considering the Charge 5 is to skip it for now, don't buy yet.

[Wibby]

Hello @Poje 

I'm sorry you're having problems.  I couldn't quite understand what you meant by 'always on display for measuring nights' - is it a typo?  Do you mean an exercise or something?  Always On can be a battery drainer but your settings don't seem to be ones that would drain it.

Here's a link to current advice about how to prolong battery life:

Battery Life 

Another thing to try is restarting your device.  You could try from the Charge 5 itself.  Scroll down from the Clock Face until you get to Settings, tap, then scroll up until you get to Restart Device, then follow the instructions.

A more hardcore reset can be done from the charging cable.  Attach to the cable and then press the button at the USB end 3 times.

Here's a picture of the button:

I hope some of that helps you a bit.

[Arne87]

Best of luck…

I‘m having the same issue. Fitbit support kept telling me to try the steps in their article on how to improve battery life. When they were through with suggesting the steps one after the other and the problem wasn’t solved, they just started to suggest the same steps again. My case has since been closed after I haven’t gotten back to them for a bit.

I‘ve resigned and just accepted the fact that I have to recharge every two days…

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Poje @robert_bloor @Arne87. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this. I understand it can be frustrating to try the same steps, but I know the Support team needs to make sure all troubleshooting options have been exhausted. I recommend that you continue the communication with Support and let them know if the steps that you already tried so they can provide you with more information or so they can let you know what are options are available for you. 

Thank you for all the feedback that you've provided about this. Please know that all your comments are appreciated. 

Have a good day. 

[Arne87]

Is it possible to reopen the ticket or do I need to open an new one in which I refer to the old one?

[DavideFitbit]

@Arne87 Thank you for confirming that you already tried all the steps suggested and that you continue to experience the same problem. I've gone ahead and sent your information to the Customer Support team again for further assistance with this. They will be contacting you soon; please keep an eye on your inbox. 

Have a good day.