help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 battery short life

Tuesday - last edited yesterday by Fitbit Moderator

Tuesday - last edited yesterday by Fitbit Moderator

My Fitbit Charge 5 used to hold a battery charge for up to 5 days. Within the last week it began requiring daily charging and quickly loses its battery level.

Also, the Charge 5 battery level is inconsistently displayed. Tonight while the Charge 5 was on my wrist it displayed a battery level of 62 percent. I took it off and attached it to the charging cord and the battery level displayed 87 percent.

I have reset the Charge 5 per instructions online, but this has had no impact in modifying the battery life drain. I also tried the reset by pressing the button on the charging cord, but this did not rectify the problem either. 

It’s unfathomable that a rechargeable battery hasn’t lasted 3 years when it hasn’t needed to be charged every day during that time frame.

I’ve watched YouTube videos showing how to replace the battery, but I don’t have the patience or dexterity to even attempt that at this time.

Any suggestions how to get my Charge 5 to hold a charge again before I discard it?

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

yesterday

yesterday

Welcome back to the community @jjfeigal. 

Thank you for taking the time to share all this information regarding the difficulty that you are experiencing with Charge 5. 

Also, thank you for trying to fix the issue on your own. 

I would like to ask you to please try following the steps listed in this help article, where you can correct any function that is draining the battery.

Best Answer
0 Votes