Charge 5 black screen issues - Fitbit Community

Charge 5 black screen issues

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PMS77

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Model
Date of purchase
Date of death
Was it submerged in water under 50m?
Duration?
Under warranty?
Did you follow customer service/community instructions to reset?
Did suggestions work?
Customer Service response (return, coupon, etc.)
Did you purchase another?
How many Fitbits have you owned and in what period of time?

Moderator Edit: Clarified subject

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2 REPLIES 2

PMS77

2 0 0

Model-Charge 5
Date of purchase 1/2023
Date of death 5/2024
Was it submerged in water under 50m? Yes
Duration? Less than 15 min
Under warranty? No
Did you follow customer service/community instructions to reset? Yes
Did suggestions work? No
Customer Service response (return, coupon, etc.) 50% off coupon
Did you purchase another? Yes
How many Fitbits have you owned and in what period of time? This will be my 4th in 5 years.

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SunsetRunner

0 0 0

Mine got wet yesterday. This is now the screen. Chat literally said, it turns on, what's the issue 🤨. I'm done with fit bit

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