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Charge 5 black screen

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‎04-20-2022 11:16 - last edited on ‎04-21-2022 06:53 by Moderator Alum

‎04-20-2022 11:16 - last edited on ‎04-21-2022 06:53 by Moderator Alum

my Charge 5 screen is out but still vibrating. I tried the restart procedure several times, problem is still here. The only chat page doesn’t work either. 

 

 

Moderator edit: format

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3 REPLIES 3

‎04-21-2022 06:51

‎04-21-2022 06:51

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried contacting the Customer Support team, @RikaZ.  

 

Since you already tried the restart procedure and you've tried chatting with the Support team, I've gone ahead and sent your information to them for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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‎01-06-2023 01:25

‎01-06-2023 01:25

I have the same. Black screen. Vibrates occasionally when I tap or put on charge. Nothing else. The Help page live chat not responding. I’ve tried pressing button on charger x 3. As advised.  No response.  

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‎01-06-2023 01:26

In response to DavideFitbit

‎01-06-2023 01:26

Please can you do similar to me. I’ve tried everything I have read. 

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