Charge 5 black screen

[Cwhy]

Two days Charge 5 decided to give a black screen. Even plugged into charger black. Beeps and records but no screen. Connects to phone. Reset, changed clock screen. Nothing helps. Also has decided to burn battery in 12 hours. So at 18 months I guess it has decided to pack it in. Since I see lots of complaints about this will wait to see if an update will fix. But can tell you now won’t purchase another. 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @Cwhy. 

Thank you for sharing with me the details regarding this difficulty that you are experiencing with your Charge 5 and for the attempts to fix it on your own. 

Please confirm that you have tried to change the clock face following the steps listed here: How do I change the clock face on my Fitbit device? 

If that doesn't solve the issue, go From the Today tab, tap Devices > device image. Tap Sync Now: 

If Sync Now doesn't work, tap Devices > Tile to see if the firmware banner appears. 

[Lesley88D]

I have the same issue. I have only had this device for 2 months. I have tried all the steps they suggest and nothing has worked

[RiekoC]

Hello @Lesley88D 

Since you've tried the recommended troubleshooting without success, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. Support should be able to let you know what options you have under warranty.