Charge 5 blacked out no response

[ZWfitness]

Charge 5 wont 3 button restart I get no response your firmware update is trash 

[DavideFitbit]

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @ZWfitness. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Thank you for sharing your feedback and comments about this. 

[Shifasuhail]

I'm facing same issue. My tracker is syncing which means that only the screen issue is there

[ZWfitness]

It’s defected they replaced mine .

Sent from my iPhone

[Gabgah]

I have the same issue contacted support also 

mine doesn’t light up at all now after trying to reset again 

it’s not even a year old 

[ZWfitness]

Mine was only 5 months old 

[Mimipr]

Mine last synced 2 hours ago then I received a notice to update, now no display, and it will not connect to iPhone.

[Tt1975]

Me too 09/11/2022

[Gillbuzz]

Me nothing but 5 tiny white dots. Less than a month old

[ZWfitness]

This is same thing that happen to me !!!

Sent from my iPhone

[Shifasuhail]

I feel cheaper trackers are better than Fitbit.

[Gillbuzz]

Mine is functioning again,” simply “ changed the clock face.

Sent from my iPhone

[DavideFitbit]

Hi everyone, thank you for sharing all your replies and for confirming that you've been experiencing the same problem. 

It seems that some if you have been able to resolve the problem or you were able to get in touch with the Customer Support team for further assistance with this. 

If you haven't done so already or if you're still having this problem, please try the following steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure.
2. Follow these steps in case you're having trouble to charge your device. 
3. Sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Let me know if you continue to experience the same problem afterwards. 

I'll be around.