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Charge 5 blank screen and it won't sync

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‎07-20-2023 15:59 - last edited on ‎07-22-2023 05:15 by Fitbit Moderator

‎07-20-2023 15:59 - last edited on ‎07-22-2023 05:15 by Fitbit Moderator

My Fitbit charge 5 wouldn’t sync. Tried it a few times. Then suddenly my Fitbit screen went black. What the heck. 
can’t see screen or sync now. 
what should I do

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎07-21-2023 03:22

‎07-21-2023 03:22

Welcome to the Fitbit community, @Goldenrabbit!

Sad to hear that your Charge 5 isn't working as expected. To me this sounds as if the battery of your device is completely drained. Please try to give it a full charge. If your device won't charge, please have a closer look here:

Why isn't my Fitbit device's battery charging? 

You might also try to restart your device to see if that will get things fixed. To do so please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎07-21-2023 07:22

‎07-21-2023 07:22

Mine did this today, plenty of charge. It reset itself lost all the data since the last sync hours ago so lost hours of data!!!!....

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