Charge 5 blank screen fix

[APM3Rd]

Blank screen solution 

Using the phone App

Press upper left icon for C5 battery %
Takes you to C5 icon which should say synced even though you have a blank screen 

Plug in your C5 and be sure it is over 50%

Should also see red banner for update available and press that option

You should see the app searching for your C5

At that point press the circle on the flat end of the charging cable three times with a second between each press

Your C5 should vibrate slightly after a few seconds.  The vibration is important to signal a reboot of the C5

The app will recognize the reboot and connect to the C5 and start the update 

The Fitbit emblem will appear when starting the update with several updates and reboots to follow 

It will end on it’s own and begin to work

GOOD LUCK

Moderator Edit: Clarified subject

[MarreFitbit]

Hi here, @APM3Rd. Welcome to the Fitbit Community Forums. Thanks for taking the time to share the steps that worked for you, I'm glad to hear that you're back on track.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[MaryHart]

my firmware says its 57.20001.188.58 .  it doesnt say an update is available.

I can produce the black screen consistently by asking it to do an ECG.  when i get to the stage where it used to ask me to put my fingers on the side now the screen goes black. 

[DanceDance]

Does not work... 

[SunsetRunner]

Didn't work for me either. The good news is that my new OnePlus Watch 2 arrives tomorrow! So long Fitbit!

[MaryHart]

They are sending me a new 5 apparently my current one wasn't able to update
firmware

[miwajo]

I have done all suggestions from Fitbit/Google none will restore my Charge 5. Looks like a big OOPs on the Fitbit/Google support / update group. How are you righting the issue.

---

These steps will only work if the charge 5 recognizes that it is plugged into power. My charge 5 is a brick.  

[Kitz57]

Thank you so much for your detailed steps to fix the black screen issue!    I tried everything the representative suggested and nothing worked.

I've been without mine for a week and was looking to replace it!  I hope this fixes it for good!  Again, thank you for taking your time to help with this issue.

[pksg]

"Should also see red banner for update available and press that option" - Doesn't.

Running v57.20001.194.91.

Screen went black with no success despite all tricks. Though charging, tracking etc does working but without display.