Charge 5 blank screen

[Deb1900]

Device can synch but lost the display. No clock face, no information. Just black. Anyone see this before. Did all the usual reboot etc. Still dead but it seems to be recording information and can synch properly.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Deb1900!

Sad to hear that your Charge 5 isn't working as expected. Although you've mentioned that you've already tried restarting your device, I'd suggest to give it another try closely following these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If this won't work for you, you could run the battery of your Charge 5 completely down and give it a full charge for several hours afterwards.

As a final resort, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

[MarreFitbit · Accepted solution]

Hi there, @Deb1900. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

As @Talahthas has suggested and to better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @Talahthas's advice and chat with us online or give us a call. I've seen you tried this after posting here, but your chat got disconnected. Click here to get connected again.