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Charge 5 blank screen

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‎05-12-2023 21:07 - last edited on ‎05-13-2023 06:28 by Fitbit Moderator

‎05-12-2023 21:07 - last edited on ‎05-13-2023 06:28 by Fitbit Moderator

My charge 5 screen which is not even a year old is blank. When I hook it to the charger the display comes up and shows it’s 100% charged. Then it goes blank when I unplug it. 
help!! 

 

 

Moderator Edit: Clarified subject

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‎05-13-2023 06:29 - edited ‎05-26-2023 04:37

‎05-13-2023 06:29 - edited ‎05-26-2023 04:37

Hi there, @Mtnrnr. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-13-2023 06:29 - edited ‎05-26-2023 04:37

‎05-13-2023 06:29 - edited ‎05-26-2023 04:37

Hi there, @Mtnrnr. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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