Charge 5 blank screen

[bigmove1]

Black screen watch is fully charged. Pressed reset on charger 3 times still nothing

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @bigmove1. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[MeaganC]

Ours has done the same. At 54% battery went just blank screen, won't turn on. Tried your restart and clock face change and nothing works. It appears this may be a widespread problem for users since Wednesday 17 May 2023.

[Justin1066]

This literally happened to me this morning.  It syncs, I just synced it.  Tracked my sleep last night too.  I have tried all the "fixes" and none of the "fixes" actually "fix" the problem.  This is super annoying.

[SunsetRunner]

Sounds like it's happened a lot lately! 

[RJ214]

I did this the other day and now my Charge 5 is a brick. No Display and wont reset using the charger button.

[Justin1066]

Yes!  And fitbit Customer Service is useless as usual.  It is tracking steps, so I guess that is something.  I could probably wear it and it will track data, but for $150 device, this is not good quality!

[Garah]

My screen also went black yesterday. 

[Westcoastbiker]

Hi there could you please let us know what's being done about this? I have had the same issue for several days.

https://community.fitbit.com/t5/Charge-5/Charge-5-blank-screen/m-p/5387595#M40356