Charge 5 blank screen

[Wiepske]

My charge 5 has a black screen! Nothing i do works. I've tried the soft and hard reset. It responses with vibration but the screen stays black!  Whats another solution? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Wiepske. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Wiepske]

Everything above you suggested doesnt work! It would be nice and better for a good answer 

[Erika99]

Same issue with my charge 5…blank screen even after the reset. My device is only 5 months old…very frustrating! Will Fitbit replace the device?

[fitguytobe]

Having same issue,any resolution ?

[Wiepske]

I see many complains about black screen but no solution from fitbit!  Very dissapointing.  

[jfburke]

I attempted to restart as directed. The Charge 5 vibrates with each push of the button and once more moments later. No change to the blank screen and the app cannot see the device. It stopped working after a swim, so I suspect water intrusion. Any assistance would be appreciated. 

[Hiilie]

I had the same problem.  I contacted fitbit and the are sending a replacement. 

[RiekoC]

Hi @Erika99 

I recommend that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures return your device to normal operation and it is still under warranty, they should send you an offer to replace your tracker/pebble or a discount on a different device. Note: the discount is on the full price even if the device is on sale in the Fitbit store.

This is what I did when my Charge 5 had a non-responsive screen shortly after I updated to the current firmware. So far my replacement is working fine, even after updating the firmware. 

[BBA1C]

So far this has been my experience. Can’t wait for my replacement! Thank you for posting this.

[AndySimasek]

I have the same issue. Changing the clock face didn't work