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Charge 5 blank screen

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‎05-28-2023 17:39 - last edited on ‎05-29-2023 04:57 by Fitbit Moderator

‎05-28-2023 17:39 - last edited on ‎05-29-2023 04:57 by Fitbit Moderator

my fitbit charge 5 suddenly stop working with black screen(the back part still blinking green light)i tried restarting it by clicking the charger button 3x but still wont open,is there any repair center i can bring it to?,pls help

 

Moderator Edit: Clarified subject

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‎05-29-2023 03:00

‎05-29-2023 03:00

Hi, @tinz2022 unfortunately Fitbit does not offer any repair services or run or authorise any repair centres.  However, I would try the button restart procedure a few more times as a single restart does not always work.  You could also try changing the clock face .  If this solves the blank screen issue you can return to the previous clock face if preferred.

Good luck! I hope this helps.  Welcome to the forums.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-29-2023 03:35 - last edited on ‎08-24-2024 10:22 by Fitbit Moderator

‎05-29-2023 03:35 - last edited on ‎08-24-2024 10:22 by Fitbit Moderator

Welcome to the Fitbit community, @tinz2022!

Sad to hear that you're having issues with your Charge 5. If what @Julia_G has mentioned doesn't work for you, I'd suggest contacting Fitbit support for further assistance as you device might be defective:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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